Shipping & Delivery Policy
Effective Date: October 10, 2025
Company: ContainerDepotGroup
Address: 307 N Mansfield Ave, Los Angeles, CA 90036, United States
Email: info@containerdepotgroup.com
Phone: +1 (303)-269-1838
- Overview
At ContainerDepotGroup, we are committed to delivering your shipping containers and equipment safely, efficiently, and on time. We work with trusted freight carriers and logistics partners to ensure every order arrives in excellent condition.
This Shipping & Delivery Policy explains our order processing times, delivery estimates, shipping procedures, and customer responsibilities to provide transparency and compliance with U.S. shipping standards and online commerce policies.
- Shipping Coverage
ContainerDepotGroup currently offers delivery to:
• All 48 contiguous United States
• Alaska and Hawaii upon request (additional freight charges may apply)
• Canada delivery may be available for selected orders upon request
At this time, we do not ship internationally outside North America.
- Delivery Methods & Estimated Shipping Time
Freight Delivery – Contiguous United States
• Order Processing Time: 2–3 Business Days
• Estimated Transit Time: 5–8 Business Days
• Total Estimated Delivery Time: 7–11 Business Days
Processing time refers to the time required to verify payment, prepare, and schedule your shipment before it leaves our facility.
Transit time refers to the carrier delivery time after dispatch.
- Shipping Process
• Orders are processed within 2–3 business days after payment confirmation.
• Once your order ships, you will receive a shipping confirmation email with tracking details and carrier information.
• Deliveries are completed Monday through Friday excluding holidays.
• Certain large shipping containers or heavy equipment may require a scheduled delivery appointment to ensure safe unloading and placement.
- Shipping Costs
Shipping costs are calculated based on:
• Product size and weight
• Delivery location
• Freight carrier pricing
• Accessibility of delivery site
Standard shipping rates are displayed during checkout. Additional charges may apply for remote areas, difficult access locations, or special delivery requirements.
Customers purchasing multiple units or oversized equipment may request a custom freight quote by contacting our support team.
- Delivery Delays & Exceptions
While ContainerDepotGroup strives to meet all estimated delivery dates, delays may occasionally occur due to circumstances beyond our control, including:
• Severe weather conditions
• Natural disasters
• Carrier operational delays
• Remote or restricted delivery areas
• Unexpected freight scheduling issues
If a delay occurs, our logistics team will provide updated shipping information and assist you throughout the process.
- Order Tracking
All shipments include tracking information once dispatched. Customers will receive tracking details via email and may track shipments directly through the freight carrier’s website.
If you need additional assistance, please contact our customer support team.
- Damaged or Missing Deliveries
Please carefully inspect your shipment immediately upon delivery.
If your order arrives damaged or incomplete:
• Note all visible damage on the Bill of Lading before signing for delivery
• Take clear photos of the shipment and packaging
• Contact us within 48 hours of delivery at info@containerdepotgroup.com
Once the issue is verified, ContainerDepotGroup will coordinate repair, replacement, or resolution at no additional cost when applicable.
- Contact Information
For shipping questions, freight quotes, or delivery assistance, please contact:
ContainerDepotGroup
📧 info@containerdepotgroup.com
📞 +1 (303)-269-1838
🏢 307 N Mansfield Ave, Los Angeles, CA 90036, United States