Return & RefundPolicy
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II. Overview
Our Commitment to You
At ContainerDepotGroup, your satisfaction drives everything we do. We provide high-quality shipping containers and reliable service — and stand fully behind every order.
I. Policy Summary
At a Glance
The key terms for returning eligible non-defective products, clearly laid out.
| Policy Element | Terms | Responsibility |
|---|---|---|
| Return Window | 30 Days From Delivery | — |
| Return Shipping Costs | Customer Responsible | Customer |
| Restocking Fee | 15% Of Product Price | Customer |
| Refund Processing Time | 7–10 Business Days | — |
III. Return Eligibility
What Qualifies for Return
Products may be returned when all of the following conditions are met.
Return request submitted within 30 days of confirmed delivery.
Item remains unused, unmodified, and in original delivery condition.
Returned with original packaging, accessories, and documentation where applicable.
Customized, modified, or specially built containers are non-returnable unless confirmed defective.
Products exposed to severe environmental conditions or industrial use after delivery are not eligible.
IV. Return Process
How to Return a Product
Follow these four steps to initiate and complete your return smoothly.
Request a Return
Email us at info@containerdepotgroup.com with your order number and a detailed reason for your return request. Include photos if you can.
Receive Return Authorization
Our team reviews your request and — if approved — issues a Return Authorization (RA) Number along with detailed return instructions.
Ship the Item Back
Customers are responsible for return shipping and freight charges unless the return is due to our error or a verified defect. We strongly recommend insured, trackable shipping — ContainerDepotGroup is not responsible for items lost or damaged in transit.
Mark Your RA Number
The RA Number must be clearly marked on all return shipping labels and paperwork. Unauthorized returns without an approved RA Number may be refused and returned at the sender's expense.
V. Refunds & Restocking
Your Refund, Explained
Once we receive and inspect the returned product, you'll be notified of your refund approval status. Here's what to expect.
VI. Damaged or Defective Products
Received a Damaged Order?
If your container arrives damaged, incomplete, or defective, we make it right — fast. Contact us within 48 hours of delivery.
📋 What to Send Us
- Clear photos or videos showing the damage or defect
- Your order number and full delivery details
- Description of the issue discovered upon arrival
✅ What Happens Next
- Once verified, we arrange a replacement, repair, or full refund
- All applicable shipping costs covered — at no expense to you
- No restocking fee applies to approved defective or carrier-damaged returns
VII. Non-Returnable Items
What Cannot Be Returned
The following categories are excluded from our standard return policy.
Custom-Built Containers
Modified or specially manufactured containers cannot be returned unless verified as defective.
Custom Paint & Branding
Containers with custom paint, logos, decals, or installed accessories are final sale.
Clearance & Final-Sale Items
Discounted or clearance products are sold as-is and are not eligible for return.
Misused or Neglected Products
Containers damaged through misuse, neglect, or environmental exposure after delivery are non-returnable.
VIII. Order Cancellations
Cancellation Policy
Cancellation terms depend on whether your order has already shipped. Here's the breakdown.
✅ Before Shipment
Orders canceled before shipment dispatch may be canceled without penalty. Contact us as early as possible to qualify.
⚠️ After Shipment
Orders canceled after shipment are treated as a standard return. Return shipping costs and applicable restocking fees will apply.
IX. Contact Us
Get in Touch
Questions about a return, refund, or your order? Our team is ready to help.
Los Angeles, CA 90036